IT Support Specialist
Our client, an international consumer products company with a portfolio of well-known brands, is looking for an IT Support Specialist for its London office. You'll support local and remote users across the region, from laptops and desktops to servers, networks and connectivity.
What you'll do
- Provide 1st and 2nd line support to local and remote users on PC and Mac hardware and software
- Diagnose and fix problems across workstations, servers, peripherals and networks
- Install, configure and upgrade hardware and software, including network and voice cabling
- Help manage email, print and backup servers, and support LAN, WAN and VPN connectivity with IT teams worldwide
- Run incidents through the service desk, track trends and recommend improvements
- Work with vendors to resolve problems, and promote security best practice
What you'll bring
- 2+ years of 1st/2nd line support for a diverse user base, ideally across several countries
- In-depth knowledge of Microsoft Office and SharePoint
- Hands-on hardware skills, including Dell and Lenovo devices, printers and IP phone systems
- Solid networking knowledge: TCP/IP, routing, VLANs and WAN
- Citrix/terminal server and VMware experience is a plus
- Customer-focused, proactive and adaptable
- Fluent English
What's on offer
- Competitive package depending on experience and skills
- Flexible working hours, with extra flexi-days after one year
- Employee share purchase plan and product discounts
- Wellbeing support and regular learning sessions
- Modern London office and an international, inclusive team
Interested?
Send your CV to James with the role title in the subject line, or ask us anything about the role first. Everything is confidential.
Live roles and candidatesjames.yilmaz@em4y.org